EHA Clinics, a primary healthcare service provider in Nigeria, used the Better Digital Health Platform and its low-code tools to develop EHACare, an ecosystem of workflow-driven tools to support clinical care, telehealth, home care, community health, continuous quality improvement, and clinical research. In just 12 months, a team of 3 developed an electronic medical record (EMR) with more than 80 clinical use cases that are currently being used by over 195 clinical personnel and covering 33,700 patients across five EHA Clinics branches and their Community Health Program-REACH.

As a data and guideline-driven healthcare organization, EHA Clinics decided to go into its development of EHA Care to be able to design workflows by itself and fully control the system. The key benefit for them was the ability to build reusable content packages that can be shared across different applications, and an interoperable platform that can be customized to their requirements, as well as to be able to use standardized datasets and clinical guidelines and apply those to various clinical settings from acute outpatient, in-patient, home care, community health outreach, and digital health platforms.

EHA Care’s first application is focused on standardizing the clinical workflows and improving the delivery of care in all five clinics, as well as their home care and telehealth clients. The solution is designed to integrate seamlessly with other clinical applications in finance, operations, pharmacy, and lab.

Ambitious plans to expand further

EHA Clinics plans to expand the solutions further and build other applications. First, they plan to implement a dedicated workflow tool for pharmacy, nursing (inpatient care), home care, telehealth, and their community health teams, and thus improve the integration of Care Plans, Clinical Guidelines, SOPs, and Clinical Decision support across the various applications.

Second, they want to build a quality management application to support various management tasks related to chart reviews, clinical audits, and tracking of quality indicators. And third, they want to have a research platform and health observatory that enables EHA Clinics to analyze their health outcomes across the patient population and target improvements in key areas like early detection of cancer and the management of chronic diseases.

"EHACare is an exciting system that supports our delivery of quality, impactful healthcare.  Working with Better has enabled us to build our vision for the future of data-driven healthcare with an ecosystem of applications tailored to managing quality, exceptional customer experiences, and improving health outcomes," said Adam Thompson, CEO of EHA Clinics.

"Normally, our market focus is on regional and national deals, or larger hospitals and trusts. By creating a more robust solution, and with the utilization of the low-code tools, we are now also able to support small teams that want to build something big. If you think about it, 3 people and 12 months to build an EMR with 80 use cases, left me speechless and makes me incredibly proud of both EHA Clinics land our team. And this was built from scratch, by the customer, with very little guidance from our side after the initial training. In the future, we will focus more on similar care providers in Africa and globally by offering the solutions developed by EHA Clinics to jumpstart others' development even further. I am very optimistic about the future," said Jovan Pavićević, International Markets Director at Better.

For further inquiry contact:
Chizorom Daniella Ukwa
Email: daniella.chizorom@eha.ng

‍